Technical Support
When issues arise or you want to make sure you are getting the most from our bespoke technology, our industry-leading support programme is here to help.
Warranties
We offer the best free technical support in the industry, with an outstanding 3-year RMA replacement service included with our business and mission critical products. You'll find your full warranty, including limitations, in the "Warranty" section of the manual provided for each product. Please check through the section to understand what's included.
Upgrades, Servicing and Repairs
Exacta Technologies Extended Warranty Program
Our extended warranty brings you the same high quality of service and support as our standard warranty, but over an extended contract period. Our Promise Technology Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.
Exacta can offer extended warranties for your servers and workstations for up to 5 years. Please call for more information
Experienced, Professional Support
In the very rare possibility of a failed server or a technical problem, we offer a range of support options to ensure that the problem is dealt with quickly and effectively.
Each member of the Exacta support team is an experienced and passionate IT professional who is used to working with a diverse list of clients across a wide range of industries.
We uphold very strict response and resolution times for all our engineers. Whether you are looking for onsite engineers or a global replacement service, we have the support option to suit you.
